The ROI is potential customers, not direct sales
There is a great deal of discussion about social media and its role in business these days. A common misperception revolves around what the ROI, “Return on Investment” is supposed to be from a Social Media Campaign.
The purpose of social media, in its current form, is to drive eyeballs to your website. This means driving traffic to your site – What your site does once those people arrive on your site is up to you and your marketing expertise. There is a world of difference between company exposure and direct sales.
This going is going to be hard for many business leaders to understand. Social Media Campaigns are designed to generate interest – NOT TO SELL! This needs repeating, so here we go again…
Social Media drives the traffic, someone else must be tasked to sell.
Experienced Social Media consultants will help you drive traffic to your site. That’s not the same as direct sales, nor should it be. If you confuse the two roles, both parties will eventually walk away from the deal feeling like they have been taken advantage of.
Many so-called social media experts are into this “New Media” for the short hall, because they are not up front about the limitations of social media. I’ve had many a business owner ask what good is social media if it doesn’t produce direct sales.
The answer is really quite simple. Potential customers who visit your site due to social media efforts may or may not choose to buy your products or services. BUT, these are potential customers who found your company because of the social media campaign in the first place.
Think of social media as a large expo or conference, companies attend these functions to gain exposure, not necessarily to sell right there on the spot. So before you undertake a social media campaign, determine what you really hope to gain. If your company needs nothing but quick-strike sales, then it is more prudent to spend your money on another strategy.
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